• Yes, cross border sponsorship is allowed!

  • Yes!

  • Yes, you can have both Canada and US orders within the same party.  The exchange rate will be applied to the sales volume for cross border orders.

  • All orders placed under your party link, no matter which artist account the customer is linked with, will be credited to you for both commission and hostess rewards. If you are seeing an order in your party and commission details but not customers section, the customers account was created with another artist or directly with Maskcara corporate. Feel free to send an email to Ask for confirmation on who the customer is under.

  • Weekly commissions are paid out every Friday. The pay period is for the previous week of orders from Monday – Sunday.  Monthly bonuses are paid out on the 10th of every month.

  • You will receive an email from Paylutions, with your login information, on the day you are paid for your first sale. For help with your Paylution account visit the FAQ page on Paylution's site.

  • Yes. You will still receive your 20% weekly commissions on any customer orders regardless of your active status.

  • Your dashboard will show your current PAID rank, and remember this resets each month. The settings page will reflect your highest rank next to the medal! This highest rank will update after the monthly payout on the 10th if you advance.

  • You must meet the requirements each month to be paid at that rank.

  • You will not get SV but it will count toward your CV for being active, enhanced retail commission, and toward becoming an Elite HAC-er!

  • You will not earn any commission on the purchase of your downline’s kit.  However, you are eligible to receive an Artist in Training bonus, which is more than you would make on a Basic Kits commission!

  • The Artist in Training Bonus has nothing to do with hitting Elite HAC-er or not. You will receive 10% commission on their first qualifying 800 CV. This may also be paid out in separate months!

  • You need to be active in order to rank up to any rank and this goes for Elite HAC-er as well. That means the month you hit 640 in accumulative CV, you need to be active (have at least 240 CV that month) to rank up!

  • You will receive commission on any orders placed at full retail.  If you make an order using your artist discount (wholesale pricing), you will not receive the 20% commission as you are receiving this 20% upfront with the discount.

  • The monthly enhanced personal sales commission will show 5%, 10%, 15% or 20% depending on your sales. You are paid 20% weekly so you will receive whatever additional amount of bonus commissions on your monthly payout. This means it will show the remaining percentage on top of the 20% you will have already received.

  • If a return is made you will see a commission volume clawback in the weekly/monthly cycle the return is processed in. This negative adjustment will stay on your account until the balance is paid off.

  • Yes, you will receive SV/CV on the PAID subtotal from the order.

  • If an artist cancels their account then their downline will roll up in level. For example a level 2 artist will roll up to level 1, level 3 to level 2 and so on. Retail customers will also roll up.

  • This must be done through the Paylutions website ( on a desktop!  Note: You’ll need to wait until you receive your login information before requesting that.  If you have any questions regarding the Paylution website or app, their customer service can help you with that!

    Phone: 1.877.546.8220

  • All US artists who earn over $600 in commission in a calendar year will receive a 1099 form at the beginning of the next year.

    All Canada artists who earn more than $500 CAD in sales will receive a T4A Slip at the beginning of the following year.

  • We are only required to provide a tax form if an artist made over $600 in commission in the US and $500 in sales in Canada. For any other tax questions please consult your tax professional.

  • Your YTD (Year to Date) total is listed on the main page of your back office, or you can download your commission payouts from your Paylution account.